DC Design Studio, LLC stands behind our products and workmanship, therefore we are one of the only (if not only) companies that offers a 60 day warranty on all of our products starting from the day of receipt. This warranty is valid towards manufacturing defects as well as covers the products used during manufacturing or assembly (.ie valves, cylinders, fittings, tubing, etc) only.
If you run into an issue please contact us immediately with a description of the issue and any supporting pictures or video. DC is known throughout the industry for having top-notch customer support and we strive to keep our customers happy and our products in tip-top working condition.
Valid claims after 60 days:
Providing valid warranty claims after 60 days will be taken on a case by case basis. Please contact us via email at firstname.lastname@example.org and provide a description of the issue, the reasoning for delay in submission, and any supporting pictures. These claims will be thoroughly reviewed and some form of assistance will be considered.
Return or repair of standard or custom props:
DC Design Studio, LLC stands behind our products and will work diligently to assist in any way possible to keep our clients happy. In some circumstances it is more cost effective and expedient to have the prop shipped back to us for repair. If this occurs the client is responsible for the full cost of shipping/freight to ship to us as well as return shipping and packaging costs unless otherwise previously agreed upon. Repair will be based on fair labor rates of $75per hour plus all necessary materials.
Any modification (which also includes client stated extensive “repair”) to any DC Design Studio, LLC item (without prior consult) immediately voids any warranty and DC observes the right to provide any level of assistance as we deem fit. This may result in an immediate rejection of assistance as client previously assumed all responsibility and ownership.
Please note that damage to the physical prop (mounted to a mechanism) whether a DC manufactured prop (ie. skeleton), OTC (over-the-counter) prop, customer supplied prop, and or areas surrounding the animation may come in contact with are not covered by any warranty as these items may or may not have been meant for that application. Client assumes full responsibility for the use of any product, combination of products, or additional items that were not specifically designed and created by DC Design Studio, LLC. Property damage is also the responsibility of the end user.
Misuse of DC Design manufactured Items:
Misuse of the prop, lack of maintenance, modifications or repairs, or result of Mother Nature’s wrath are not covered by any warranty and will result in immediate rejection of a warranty claim. Client assumes full responsibility for the use and maintenance as well as the safety concerns at time of purchase, therefore DC Design Studio, LLC can legally not be held responsible for damage to the item or persons affected.
Custom props are built to client specifications and requirements. DC over-engineers all items to cover the common use however it is the end users responsibility to provide standard maintenance to ensure a long lasting prop. If you receive an item that does not meet your standards, please contact DC immediately so we can resolve any questions or concerns. DC ensures that all custom props are thoroughly tested and shipped in perfect working order. Client accepts full responsibility for proper mounting, wiring, installation, and maintenance after 7 days of receipt.
Warranty on custom props:
Due to the tight time frames and potential application variables – DC will work with our client to ensure they are happy with the prop and it is delivered in perfect mechanical and physical condition. Once the prop is delivered and confirmed by the client to be in “acceptable” form, client will assume full responsibility for the item. We will extend the manufacturer’s warranty on all parts used within the design (ie. valves, fittings, cylinders, etc.) to the end user, but this will not include any warranty on the OTC items nor the controller(s) used. Warranty claims after 60 days will be reviewed on a case by case basis; but DC is not legally obligated to provide ANY assistance.
Warranty on OTC (over the counter) items:
DC Design Studio, LLC provides no warranty on other manufacturers products that may be used in conjunction with our custom props. Wardrobe, costuming, props, lighting, fog machines, controllers, and any other non-dc manufactured item must be resolved with the manufacturer of those items. We strive to only use name brand, high quality parts that are meant to last a long time; but DC Design Studio, LLC cannot be held responsible for their longevity.
Warranty on Controllers:
Controllers are susceptible to misuse, liquid damage, physical damage, electrical issues (improper voltage, shorts, etc.) therefore are not covered by any warranty. You may contact the manufacturer directly and we will assist in any way to prove proof of purchase, date of purchase, and if possible the files for programming, but DC will assume no responsibility for the shipping, repair, or re-installation costs.