DC Shipping Policy
We do our best to keep all materials in stock at all times to ensure fast turnaround time. Due to demand and storage limitations; all props are generally built once ordered; however we do try and keep a small number of mechanisms and startle effects in stock at all times.
- Fabrication time on stock items is generally less than 5 business days. Larger Animations generally have a 2-4week turn around.
Non-Stock or Custom Designs:
- Fabrication time can vary depending on the complexity, type, material & parts availability and number of custom props ordered. Estimated fabrication times are provided at the time the order is placed and we do our best to complete and ship prior to that date.
Please note: Cancellation after fabrication has begun will result in a forfeiture of deposit and/or a minimum of 50% cancellation/restocking fee. This covers all design, parts, and fabrication costs that DC has already incurred.
DC Design Studio, LLC ships primarily via UPS Ground and Freight (individual book orders ship via USPS media mail). We do make exceptions and provide alternative shipping methods; but please note DC reserves the right to add additional handling charges at a standard labor rate ($125.00hr) to accommodate these requests. These handling charges cover the additional man hours and special trip charges to the service provider (post office, Freight Port, etc.). If you would like us to ship using your own UPS or FedEx account number please place your order and provide us the shipping information via an email to firstname.lastname@example.org.
DC Design Studio, LLC is located in Mountain View, CA. Shipping charges do not include any brokerage or taxes which may be levied on any international shipments.
DC Design Studio, LLC reserves the right to forward any associated fees that are incurred due to reasons beyond our control. Re-delivery, residential surcharges, redirect fees and additional service charges will be charged to the payment information on file.